Machine operator training under restrictive conditions
About the client
An international corporation operating in the fields of industry, automotive and energy, contracting a specialized production line from one of our partners, TKM Projekt.
Difficulties with retaining a consistent level of expertise among technicians trained to operate and maintain machinery installed at clients’ premises.
Adopting the Nsflow platform installed on an industrial-grade PC to provide on-site access to the training platform without compromising data confidentiality.
products offered by the client
servo positioning systems
operators of the production line
About the project
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The machinery provider trained a group of clients’ technicians to operate and service the production line without the need to reach out for support to external experts.
Over time, the experienced staff rotated. Their successors, without the expert knowledge from the machinery provider, weren’t able to meet the needs of the production plant.
Lack of on-site expertise leads to repetitive downtimes. New employees weren’t capable of performing immediate repairs to ensure the desired condition of the production line.
Further operation required constant support from the production line provider, delegating personnel to assist on-site technicians in maintaining the work continuity.
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Machine operator training
Passing on knowledge internally didn’t work out. Transferring details on machinery maintenance and operation from one employee to another resulted in decrease of quality in servicing the production line.
Without proper operation and care, the installed production line didn’t perform in the desired way. Ongoing machinery failures endangered operational efficiency of the plant.
The client wouldn’t agree to connectivity with external networks, as internal regulations impose top data security standards. All solutions needed to work independently from the outside world.
Providing instructions available on-site regardless of external support required additional equipment, compatible with present infrastructure. The solution had to be industry-grade and robust.
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The AR platform aides industrial companies by answering specialized needs
The Nsflow Box
The Box combines the advantages of the SaaS approach in the cloud, e.g. avoidance of time-consuming and costly implementation with the on-premises option, guaranteeing data protection.
The Box connected with a mounted tablet, served as an easily-accessible kiosk. Using the heavy-duty AR glasses, employees can work hands-free in all conditions, displaying tutorials anywhere they need it.
The solution serves as an access-point, containing the Nsflow platform and separate communication channels with end-devices (tablets, smartphones, AR glasses), independent from the customer's IT network.
The machinery provider created consistent tutorials regarding the production line maintenance to guide employees through encountered issues, in a regular or non-linear manner.
With the Nsflow platform, training became efficient and standardized. Digital materials guide technicians through encountered issues in a standard or nonlinear way, depending on needs.
Ensuring data safety
On-site installation of the industrial-grade PC allowed for all the substantive benefits of the platform and compliance to clients’ data protection policy.
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